To ensure a smooth and efficient process, all returns must be submitted using the
form below and reviewed against our Returns Policy.
✔ Submitted within 30 days
.
✔ Unopened, unused, original sealed packaging
.
✖ Excludes vinyl, grasscloth, decorative textile, fabric & samples
.
✖ No single-roll returns on two-roll sets.
Retail: Refund to original payment method (less restocking fee)
.
Trade: Store credit only
.
Wholesale (Tier 1): Wholesale orders are not eligible for returns.
For full details and exclusions, please refer to our Returns Policy.
We understand that from time to time you may wish to return a product to us. We have created a strict 30-day returns policy to enable you to return unused and unopened rolls sealed in their original shrink wrap to us. This returns policy applies to customers irrespective of your geographical location. This policy does not affect any statutory rights you may have (under such consumer rights legislation that may be currently enacted). Please read the full Returns Policy for further exclusions and details.
*Please note all vinyl and grasscloth wallpapers are final sale and not eligible for a return or refund.
To initiate a return or exchange, please complete our Returns Request Form.
We want you to be completely satisfied with your purchase. Retail customers may return wallpaper for any reason provided that:
• The return request is made within 30 days of receipt
• All rolls are unopened, unused, and in their original sealed packaging
Return shipping costs are the responsibility of the customer.
All approved returns of any number of unopened rolls are subject to a 25% restocking fee, which will be deducted from your refund. Original shipping charges and transaction fees from payment providers (such as PayPal or Stripe) are non-refundable.
Please note that we do not accept:
• Returns of half sets where the design is supplied as a two-roll (A/B) set
• Returns on vinyl wallpapers, grasscloth & natural wallpapers, decorative textile wallpapers, fabric or samples, as these items are final sale
At Milton & King, we aim to address all return enquiries quickly, fairly, and transparently, ensuring a smooth and clear process at every step.
Milton & King check every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 30 days. If the product has been damaged during shipment, a claim will need to be filed with the courier. Please notify Milton & King as soon as possible.
If during the process of installation your wallpaper appears to be faulty, please stop installing the wallpaper immediately and take a few images of the issue. Then remove the wallpaper before the paste dries and get in touch with us as soon as possible. If it is determined that the fault is due to a print or trim error, we will promptly send you a replacement.
It is highly recommended that you inspect the wallpaper after every 2 to 3 drops to inspect the wallpaper for any issues.
Milton & King check every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please complete our Returns Request form and upload photos of the damage within 30 days. If the product has been damaged during shipment, a claim will need to be filed with the courier. Please notify Milton & King as soon as possible by providing photographic evidence of what you have received via our Returns Request form.
If during the process of installation your wallpaper appears to be faulty, please stop installing the wallpaper immediately and take a few images of the issue. Then remove the wallpaper before the paste dries and get in touch with us as soon as possible. If it is determined that the fault is due to a print or trim error, we will promptly send you a replacement.
It is highly recommended that you inspect the wallpaper after every 2 to 3 drops to inspect the wallpaper for any issues.
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